Our selection of online services

Easily access our quick, simple solutions and submit your requests independently.

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Missing baggage

Did your baggage not arrive at the same time as you?  Declare your missing baggage within 48 hours of your flight’s arrival. After you submit your claim, you will receive a Property Irregularity Report (PIR) along with a baggage reference number to track your claim.

DECLARE MISSING BAGGAGEVoyage Air France

Claims

Would you like to submit a claim about your trip? You can:

  • Request compensation in the event of a travel incident (cancelled or delayed flight, boarding issues, downgrade) in accordance with the eligibility criteria set out in European regulation (No. 261/2004). 
  • Submit a claim for damaged baggage or a problem encountered on our website, at the airport, during your flight, etc.
MAKE A CLAIMremboursement billets

Refunds for tickets and options

Everything you need to know about requesting a refund.

  • Would you like to cancel your trip?
  • Did you purchase an option that you were unable to use?
  • Has your flight been canceled and you are not satisfied with our replacement options?
REQUEST A REFUND
Need help with something else? Contact us